I helped present a Podcamp Pittsburgh 6 session on dealing with internet trolls. I haven’t decided whether I should share the slides we used (is that SOP for podcamps?). However, I’m more than happy to share my reference list. Enjoy. 
Troll Sources
- Troll [definition] (http://bit.ly/mSTHpy)
- What is a troll? (http://bit.ly/rqVhIH)
- Happy Trolls (http://bit.ly/oNKjsy)
- Our Disembodied Selves and the Decline of Empathy (http://bit.ly/oZqkZC)
- Duty Calls (http://bit.ly/qW3xOO)
- Conversational Terrorism: How NOT to Talk (http://bit.ly/flBzhz)
Troll Solutions
- Blogger’s Code of Conduct (http://bit.ly/ruAg9O)
- The Chapel of the Hermits (http://bit.ly/nUKEM2)
- How to Disagree (http://bit.ly/pCJIEb)
- How to Handle a Troll (http://bit.ly/nrOPjp)
- Interpretive Charity (http://bit.ly/q3w3hs)
- Being a Gentleman in the Age of the Internet: 6 Ways to Bring Civility Online (http://bit.ly/qGbBhI)
- Clive Thompson on the Taming of Comment Trolls (http://bit.ly/pA60uK)
- Special Abu Muqawama Q&A with Daveed Gartenstein-Ross (http://bit.ly/pXcVj8)
- God Help! These People Are Driving Me Nuts! (http://bitly.com/py0qz5)
Further Reading
- Don’t flame me, bro (http://bit.ly/oisk4P)
- Conversation Hackers (http://bit.ly/qaRuHG)
- The Problem With Blogs (http://bit.ly/qyblld)
- Some Thoughts on Free Speech (http://bit.ly/pgQDu9)
- Whatever Happened to Online Ettiquette? (http://nyti.ms/qSlT9f)
- I See Rude Tweeple (http://bit.ly/n0xqhr)
- Malwebolence – The World of Web Trolling (http://nyti.ms/nXKlGf)
- A Call for Manners in a World of Nasty Blogs (http://nyti.ms/nNkStA)
- Negative emotions boost users activity at BBC Forum (http://bit.ly/oIHG1x)
- Troll Slayer (http://bit.ly/orGgCO)
- Oh, No! It’s Making Well-Reasoned Arguments Backed With Facts! Run! (http://onion.com/qPjkOt)
- The Usenet Troll Song (http://bit.ly/obFwsx)
- Usenet, AD 1540 (http://bit.ly/q0ZR6s)
- Beware the Troll (http://bit.ly/qQEfAy)
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